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How to Measure Your Wrist:
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Use a soft tape measure around your wrist (where you’d wear the bracelet).
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For a snug fit, add 0.5–1 inch; for a loose fit, add 1–1.5 inches.
| Size (Circumference) | Inches | Centimeters | Fit Recommendation |
|---|---|---|---|
| X-Small | 6–6.5" | 15–16.5 cm | Fits snugly |
| Small | 6.5–7" | 16.5–18 cm | Standard fit |
| Medium | 7–7.5" | 18–19 cm | Most common size |
| Large | 7.5–8" | 19–20.5 cm | Relaxed fit |
| X-Large | 8–8.5" | 20.5–22 cm | Extra loose |
Note:
Bracelets with adjustable chains (e.g., extenders) fit most sizes.
Contact us for help choosing the right size!
Shipping Locations:
We ship worldwide from Hong Kong or China.
Processing Time:
Orders are processed within 1-3 business days (excluding weekends and public holidays).
Shipping Methods & Estimated Delivery Times:
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Standard Shipping (Registered Airmail):
- Delivery Time: 7–20 business days (varies by destination).
- Tracking: Included.
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Express Shipping (DHL/FedEx):
- Delivery Time: 3–7 business days.
- Tracking & Insurance: Included.
Shipping Fees:
Calculated at checkout based on weight and destination. Free shipping promotions (if any) will be automatically applied.
Customs & Duties:
Buyers are responsible for any customs fees or import taxes. Auraxtal is not liable for delays due to customs clearance.
Order Tracking:
Tracking numbers are emailed once shipped. Contact us at [support@auraxtal.com] for assistance.
Eligibility for Returns/Exchanges:
- Items must be unused, in original packaging, and returned within 14 days of delivery.
- Proof of purchase required.
Non-Returnable Items:
- Personalized/customized crystals.
- Damaged items due to misuse.
Return Process:
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Email [support@auraxtal.com] with your order number and reason for return.
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We’ll provide a return address (Hong Kong or Canada) and instructions.
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Once received and inspected, refunds/exchanges will be processed within 5 business days.
Refunds:
- Refunds are issued to the original payment method, excluding shipping costs.
- Store credit may be offered for exchanges.
Damaged/Defective Items:
Contact us within 48 hours of delivery with photos for a replacement/refund.
